Last updated: 31 October 2026
At NIU AURA, we carefully prepare and package every order to ensure your products arrive safely. This page explains our order processing, shipping, delivery and tracking procedures.
Delivery Locations
NIU AURA currently offers delivery to:
- Sweden
- Selected European countries where delivery is available at checkout.
Delivery availability depends on the destination and the shipping services available for your order.
Shipping Costs
The delivery cost is included in the displayed product price.
There are no additional standard shipping charges at checkout.
The price shown on the product page is the price you pay, subject to any applicable taxes or other charges disclosed before completing your purchase.
Order Processing Time
Orders are normally prepared and dispatched within 3–5 business days after payment has been successfully received.
Business days are Monday to Friday, excluding public holidays.
During busy periods or circumstances beyond our control, processing may take longer. If there is a significant delay, we will contact you.
Shipping and Delivery
We select the shipping company based on the delivery destination, parcel size and available shipping services.
We may use different delivery companies, including PostNord, DHL, Bring or other suitable carriers.
The shipping company and service may therefore vary between orders.
Delivery time after dispatch depends on the destination and the selected carrier. Any available delivery estimate will be communicated when the order is shipped.
Order Tracking
Once your order has been dispatched:
- We add the shipment tracking number to your WooCommerce order.
- You receive an email containing your tracking information.
- You can use the tracking link to follow your parcel’s delivery progress.
Please check your inbox and spam folder if you cannot find the shipping notification.
Delivery Delays
Although we aim to dispatch orders within the stated processing time, delivery may occasionally be delayed due to circumstances such as:
- Carrier delays
- Weather conditions
- Public holidays
- Operational disruptions
- Incorrect or incomplete delivery information
If your parcel appears delayed or tracking information has not been updated, please contact us. We will help investigate the shipment with the carrier.
Nothing in this policy limits your statutory consumer rights if an order is not delivered within the agreed or legally required time.
Incorrect Delivery Information
Please ensure that your shipping address, postcode, email address and telephone number are correct when placing your order.
If you notice an error after placing an order, contact us as soon as possible at support@niuaura.com.
We cannot guarantee that address changes will be possible after an order has been dispatched.
Damaged or Missing Parcels
If your parcel arrives damaged, please contact us with:
- Your order number
- A description of the damage
- Photographs of the parcel and product, where possible
If your parcel has not arrived or tracking indicates an unexpected delivery problem, contact us so we can investigate.
Your statutory consumer rights remain unaffected.
Contact Us
If you have questions about shipping, delivery or tracking, please contact:
NIU AURA
Email: support@niuaura.com
Website: https://www.niuaura.com/contact-us/
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